Last Updated: January 15, 2025

1. Our Commitment to Responsible Gaming

At Zolumair Hotel & Casino, we are committed to promoting responsible gaming and providing a safe, enjoyable environment for all our guests. We believe that gambling should be an entertaining experience and not a way to solve financial problems or escape from personal issues.

We work diligently to prevent problem gambling and underage gambling, and to ensure that our guests have the information and resources they need to make informed decisions about their gaming activities.

2. Recognizing Problem Gambling

Problem gambling, also known as gambling addiction or compulsive gambling, is characterized by an uncontrollable urge to continue gambling despite harmful negative consequences or a desire to stop.

Signs that gambling may be becoming a problem include:

  • Gambling with increasing amounts of money to achieve the desired excitement
  • Being restless or irritable when attempting to cut down or stop gambling
  • Making repeated unsuccessful efforts to control, cut back, or stop gambling
  • Being preoccupied with gambling (e.g., persistently planning how to get more gambling money)
  • Gambling when feeling distressed (e.g., helpless, guilty, anxious, depressed)
  • Returning to gambling after losing money ("chasing" losses)
  • Lying to conceal the extent of involvement with gambling
  • Jeopardizing or losing significant relationships, job opportunities, or educational opportunities because of gambling
  • Relying on others to provide money to relieve desperate financial situations caused by gambling

3. Our Responsible Gaming Programs

3.1 Employee Training

All our employees receive comprehensive training on responsible gaming. This includes how to recognize signs of problem gambling, how to approach guests who may be experiencing problems, and how to provide information about available resources.

3.2 Self-Exclusion Program

We offer a self-exclusion program for guests who wish to restrict their access to our casino. Through this program, guests can voluntarily exclude themselves from our property for a specified period or permanently.

3.3 Limits and Controls

We provide tools and resources to help guests maintain control over their gambling, including:

  • Time limits
  • Deposit limits
  • Loss limits
  • Reality checks (reminders of time spent gambling)

3.4 Information and Resources

We provide clear information about the odds of our games and the potential risks of gambling. We also offer resources and materials about responsible gambling throughout our property and on our website.

4. Underage Gambling Prevention

Zolumair strictly prohibits gambling by individuals under the age of 21. We have implemented the following measures to prevent underage gambling:

  • Strict ID verification at all casino entrances
  • Regular patrols of the casino floor by security personnel
  • Training for all staff to identify and address underage gambling
  • Clear signage indicating age restrictions

5. Responsible Advertising and Marketing

We are committed to responsible advertising and marketing practices. Our promotional materials:

  • Do not target individuals under the age of 21
  • Do not misrepresent the odds of winning or the nature of our games
  • Include responsible gaming messages and information
  • Do not portray gambling as a means of solving financial problems
  • Do not encourage excessive or irresponsible gambling

6. Seeking Help

6.1 Help at Zolumair

If you are concerned about your gambling habits or those of someone you know, please speak with any of our Responsible Gaming Ambassadors or visit our Responsible Gaming Center located near the casino floor. Our trained staff can provide confidential assistance and information about available resources.

6.2 External Resources

The following organizations provide confidential support, information, and counseling services for individuals with gambling problems:

7. Contact Us

If you have any questions or concerns about our responsible gaming policies or if you need assistance, please contact our Responsible Gaming department:

Zolumair Hotel & Casino
Attn: Responsible Gaming Department
123 Luxury Lane
Las Vegas, NV 89101
Phone: +1 (888) 555-9999
Email: [email protected]